Service Level Agreements

Full on-site maintenance to a wide range of Service Levels with response time from 2 to 8 hours during standard working hours to 365 x 24, including operating support. If the type of cover you require is not listed below please ask, we can offer you a bespoke package, please contact our Sales Team.

 

 

 
  • 365 days a year
  • 7 days a week
  • 24 hrs a day
  • 4 hrs fix
  • scheduled visits
  • dedicated engineer

  • Monday to Friday
  • 9.00am - 5.00pm
  • 4 hour response
  • 4 hour fix
  • Monday to Friday
  • 9.00am - 5.00pm
  • 8 hour response
  • Monday to Friday
  • 9.00am - 5.00pm
  • 16 hour response
  •  

    Includes

  • MS Hot fixes
  • Verify DR* Plans
  • Verify Virus Definitions
  • Check LAN Security
  • Check User Accounts
  • Troubleshoot Issues
  • Regular Maintenance
  • Bolt-on Options

  • Weekend Cover
  • Saturday - Sunday
  • 9.00am to 5.00pm
  • Excl. public holidays

  • Extended Cover
  • 24 hour weekday

  • 365 Day Cover
  • 24 hours 7 days
  • Bolt-on Options

  • Agreed Fix Times
  • 9.00am to 5.00pm

  • Weekend Cover
  • Saturday - Sunday
  • 9.00am to 5.00pm
  • Excl. public holidays

  • Extended Cover
  • 24 hour weekday
  • 365 Day Cover
  • 24 hours 7 days
  • Bolt-on Options

  • Agreed Fix Times
  • 9.00am to 5.00pm

  • Weekend Cover
  • Saturday - Sunday
  • 9.00am to 5.00pm
  • Excl. public holidays

  • Extended Cover
  • 24 hour weekday
  • 365 Day Cover
  • 24 hours 7 days
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